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2 comments

  • Support
    • Journey Support Team

    Hey Katja Jacobs - your Borlabs CMP will cover you for any non-display advertising-related consents. The Journey CMP covers display-advertising-related consent that's needed to show ads. 

    You will need to run both when running Journey ads, as the required consents for display advertising will not be available through Borlabs or any other CMP. 

    0
  • Stefan Mertens

    this is very user unfriendly. What options do I have to only run 1 Cookie Consent Banner. No one wants to see 2 cookie consent banners and it hurts conversion…

    0

Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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