"An Error Occurred" message during Payment setup

May 24, 2025 15:58

Hello, no matter what I did, I kept getting the message “An Error Occurred” after the final step of completing payment information. I have cleared all cache, and then when I logged out and back in, I can't even access or find the payment section to complete. I am now at a loss as to what to do next? Please help!

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1 comment

Support

Journey Support Team

May 28, 2025 15:15
Hi Jennifer Tiemann - thanks for reaching out! I checked your dashboard, and I'm not seeing any issues. Could you let me know if you're still having trouble? And, if so, can you tell me a little more about the steps you're taking before you see this error?
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Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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