Deactivate My Account

May 23, 2025 16:08

Hello team, I want to deactivate my account for the reason being switching to different advertising platform. So please when will I receive my total payment.

Thank You

Comments

4 comments

Support

Journey Support Team

May 29, 2025 21:31
Hi osarfo michael Darteh If you are looking to terminate your account with Journey, please email your 30-day notice help@journeymv.com. Be sure to include the URL to your site in your email.
0
osarfo michael Darteh

May 30, 2025 01:25
Alright, What if I change my mind not to deactivate again, what is the necessary process to take
0
Support

Journey Support Team

June 04, 2025 20:42
osarfo michael Darteh - You are welcome to rescind your notice at any time in the 30-day period. If you wish to re-join Journey after you leave you would need to re-apply.
0
osarfo michael Darteh

June 04, 2025 20:45
I don't want to deactivate it again; the problem I was facing with Journey has been resolved.
0

Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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