Skip to main content

Ad Delivery Issue

Ponloe

Hi Journey team,

I noticed a significant discrepancy in earnings on May 20. While my pageviews and engagement metrics (per GA4) were the same or higher on May 20, my RPM dropped from $13.68 to $3.67, and total earnings fell by over 75%.

For example, my page /narcissist-sister/ had:

  • +70% more pageviews
  • +51% more engagement time
    Yet Mediavine reported less than half the revenue and far fewer ad impressions.

Other pages show the same pattern, consistent views, higher engagement, but much lower earnings.

This leads me to believe there may have been a reporting or ad-serving issue on your end for May 20. Could you please investigate this further?

I’ve attached G4 screenshots and Mediavine earnings reports for reference.

Thanks in advance!
 

0

Comments

2 comments

Date Votes
  • Support
    • Journey Support Team

    Hi Ponloe - we were seeing a small delay in reporting that was causing impression data to report less than it actually was. We've pushed out an update that looks to have fixed the issue. If you're still continuing to see this, I recommend logging out and back in. 

    0
  • Ponloe

    All good now. Thank you!

    0

Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

Please sign in to leave a comment.

Powered by Zendesk