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Can't onboard after receiving confirmation that I was approved for Journey

Cesar Recendez

I applied for Journey and eventually received a confirmation email that my site is eligible for Journey.

When I log into Publisher Portal I see a banner asking me to “Finish Journey Setup”. When I click on that it takes me to a “Let's Get Your Business Info” screen where I can enter my business name and business domain. When I enter the info I get an error message that says, “Something went wrong” and I can't go any further. The problem is I have no idea what went wrong or how to address it.

Please advise.

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1 comment

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  • Support
    • Journey Support Team

    Hi Cesar Recendez - thanks for reaching out! Our engineers are currently investigating. As soon as we have an update, we'll be in touch.

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Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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