Journey Payment Info Form Not Loading (Blank Screen)

Nauman

May 06, 2025 04:28 Edited

Hi Mediavine Team,

I have been approved for Journey and am trying to connect my payment information. However, when I click the “Connect Journey Payment Info” button, I only see a blank screen (screenshot attached). I have tried:

Refreshing the page
Clearing my browser cache and cookies
Using different browsers (Chrome, Edge, Opera)
Disabling all extensions and using incognito mode

The issue remains the same.

Please advise on how to resolve this issue.

Comments

1 comment

Support

Journey Support Team

May 06, 2025 19:39
Hey Nauman - thanks for reaching out! We recently pushed out a fix for this behavior. If you're still having trouble, try logging out and back into your dashboard.
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Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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