Unable to set up payment info for final step

May 05, 2025 15:05

I am at the final setup step - Connect Your Payment Information and click the purple “finish setting up tipalti” button. A blank pop up screen is all I get - no details to fil in payment instructions. I've tried on different devices and browsers for the last five days. Does anyone have any advice?

Comments

2 comments

Support

Journey Support Team

May 06, 2025 20:33
Hi yashy Murphy - sorry to hear about the trouble! We've recently pushed out a fix for this behavior. If you're still having trouble, try logging out and back into your dashboard.
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yashy Murphy

May 07, 2025 23:51
Thank you! It's fixed!
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Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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