Skip to main content

Payment info blank

Karen Gibson

Both pop-up panels for Payment History and Payment Profile are blank in my account. Of course, they're not supposed to be. Any word on what's going on? And will payments be made by the 5th?

0

Comments

2 comments

Date Votes
  • Support
    • Journey Support Team

    Hey Karen Gibson - we've recently pushed out a fix for the behavior you were seeing on your Payment Profile. If you're still having issues, please try logging out and back in.

    0
  • Karen Gibson

    That fixed it, thanks

    0

Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

Please sign in to leave a comment.

Powered by Zendesk