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Unable to accept Journey's Terms of Service

sincerelystudents

I am unabe to accept the Terms and Conditions. I cannot access any part of this site's account because this comes up on every page. However, the Accept button is grayed out and unclickable.

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Comments

2 comments

Date Votes
  • Sandi MacIver

    I have exactly the same thing, and I am unable to view any other pages, and the accept button at the bottom is grayed out.  Does anyone know how to fix this?  I have the same May 26th deadline.

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  • Support
    • Journey Support Team

    Hi there! Our engineers are currently investigating, and we'll post an update as soon as we know more here. 

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Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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