Skip to main content

Urgent Follow-Up Regarding Delayed April Payment

Anwar Safi'i

Dear MY Journey Team,

I am writing to follow up on the status of my payment for April, which I have yet to receive despite the scheduled timeline. I was initially informed that the payment would be processed within 3-5 business days; however, this period has now passed, and there is still no indication of the payment in my account.

Additionally, my Payment Profile does not reflect any updates, such as "processed" or "submitted," for the April payment. I have already reached out via email to inquire about this delay but have not yet received a response. It has been nearly three days since my initial follow-up.

Could you kindly investigate this matter urgently and provide clarification on the payment status? I would greatly appreciate your prompt assistance in resolving this issue, as the delay is causing significant inconvenience.

Thank you for your attention to this matter. I look forward to your swift response.

Best regards,
Anwar

1

Comments

1 comment

Date Votes

Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

Post is closed for comments.

Powered by Zendesk