Ads aren’t showing 72 hours after set up. senorashby.com

April 23, 2025 12:25

Help! i cannot get the ada to show up. It’s a weebly site, i went through the troubleshooting and as far as i can tell everything is functioning as it should be, but there are no ads. should i just give up? is there no customer service that can help?

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Support

Journey Support Team

April 23, 2025 15:04
Hi Ben Ashby , It looks like your Weebly site is using Commerce Core to sell your Merch. Commerce Core adjusts the structure of several basic objects in Javascript and so it is incompatible with our ads. If you want to serve Journey ads, you'll need to find a new way of selling your merch.
Hope this helps!
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Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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