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Urgent: Ads.txt Issue Affecting Earnings and Ad Display

afzal
Edited

Dear Mediavine Support Team,

when i update ads file massage show We were unable to verify the ads.txt file.

I hope you're doing well. I’m writing to request your assistance with a persistent “Ads.txt Out-of-Date” warning on my dashboard (screenshot attached).

I’ve already refreshed the ads.txt file and also ensured that ads are enabled through the Grow plugin, but unfortunately the issue still hasn’t been resolved. In addition, I’ve noticed a decline in my earnings (around 30%), and at times, ads aren’t displaying at all — which I believe may be related to this issue.

I would really appreciate your help in reviewing the situation and letting me know if there’s anything else I should do to get this fully resolved.

Thank you so much for your support.

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Comments

1 comment

Date Votes
  • Support
    • Journey Support Team

    afzal I see that the URL to your ads.txt file is currently redirecting to an ezoic ads.txt file, which is managed by adstxtmanager.com. This is why it's showing up as ‘out-of-date’ 

    You'll want to make sure that you remove any existing adstxtmanager.com plugins from your site, as well as logging into your existing adstxtmanager.com account and disabling any files you currently have set up for your site. After, I recommend clearing out all caching on your site, followed by checking your Ads.txt domain once more to ensure that you're seeing a redirect to your Journey ads.txt file

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Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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