Ads script/ enabled but not integrating

April 04, 2025 13:47 Edited

Hi, I was having issues getting the ads script to enable although I did ad the script code in Wordpress. However, after opening https://sitename.com/wp-admin/admin.php?page=grow-journey-enable with my site name, I was able to “enable” successfully however it then shows me a button to return to journey to continue my onboarding. The button doesn’t work. It takes me back to Wordpress login. Now I go to journey manually and the website is non stop loading. What is going on? Ive cleared cache multiple times. Please help

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Support

Journey Support Team

April 04, 2025 14:55
Hey Lara Abu Shweimeh – The Grow Portal was having a few issues this morning, but they should be resolved now. You should be able to log-in to Grow and continue the onboarding process, but you'll want to reference the troubleshooting steps in this thread if you run into any further issues enabling the script.
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Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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