Journey does not recognize my site

April 04, 2025 05:12

I am not able to enabled the script. I have tried both ways. by manually and by installing grow plugin. it does not lead me to the Jounrey enable screen in my site.

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Support

Journey Support Team

April 04, 2025 15:01
Hey Ameen Khan - To troubleshoot, you’ll want to go through the steps in the official comment on this post. It sounds like you’ve tried adding the script multiple ways, so next you’ll want to disable plugins/firewalls if you’re still running into issues. You can also feel free to let us know what site you’re referring to and we’ll see if there’s any more guidance we can provide!
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Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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