Skip to main content

Comments

3 comments

Date Votes
  • Support
    • Journey Support Team

    Hey Angie Kunze - Before connecting GA4 to your dashboard, performance was tracked through your Grow plugin. When that was disconnected, metrics like your RPM and sessions weren't being tracked so your 30-day view will look pretty low. 

    Now that you've connected GA4 to your dashboard, those metrics can resume tracking, but your 30-day view will look skewed in the meantime. 

    Luckily, even without the Grow Plugin or any analytics, your earnings would remain correct. You are paid through impressions, which are tracked separately regardless of any disruption in analytics! 

    0
  • Angie Kunze
    Edited

    Oh wonderful! thank you so much! I was just doing a little site speed testing and that's the reason I turned it off, and then forgot to turn it back on for a couple of weeks.

    0
  • Angie Kunze

    Hi. I'm considering disabling the plugin again. Each time I close out an ad it comes right back again. AND this border keeps appearing as I scroll through an article. As you can see it obscures the beginning of the text. It is horribly distracting and I feel like user experience is suffering. is there any way to prevent these? 

    0

Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

Please sign in to leave a comment.

Powered by Zendesk