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Trouble Enabling Journey

Paul White

I am trying to enable Journey and it keeps telling me there is conflicting code from Google Adsense.  I have removed everything from the plugins, but I do have old posts where Google Adsense code is hard-coded.  Will I need to go remove all of that?

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Comments

9 comments

Date Votes
  • Krystina Kalapothakos
    Edited

    I am getting the same problem? I can't seem to connect the Google G4 to Journey and my ads aren't showing. Did anyone help you? 

     

    Thank you,

    Krystina 

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  • Paul White

    No response yet.  I will be doing some further checking and post an update here if I get any useful info.

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  • Krystina Kalapothakos

    Hi Paul! Thank you for the updates. I didn't receive any reply either on 3 comments. Eekk, and my blog shutdown yesterday randomly after enabling the ads. 

     

    Let me see if I can do some research for you. 

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  • Krystina Kalapothakos

    Hi Paul! So sorry, I wasn't able to be any help yet. Did you hear back from support by chance?

    Thanks!

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  • Support
    • Journey Support Team

    Hi Paul White 
    I just took a look at your site and you currently still have the Adsense script running on your site. You'll want to remove all usages of the “adsby” scripts throughout your site.

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  • Paul White

    I have scrubbed all of the code that I can find, emptied the trash, purged the cache and let it sit overnight just in case and I am still getting the message that Google Adsense code is on the site.  I've searched posts and pages and can't find anything.  Are there other searches I should do?

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  • Support
    • Journey Support Team

    Hi Paul White 

    I'm still seeing some Adsense code running on your site
     

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  • Paul White

    I found this as well and it seems to be related to Ezoic even though I have removed their plugin.  Work on getting it removed now.

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  • Paul White

    I finally got the snippet removed.  I was trying to do manually by editing the html, but could not find where to make the edit.  Since the snippet was related to Ezoic, I tried installing their plugin and seeing if that had options to remove it.  Could not find anything, so I uninstalled the plugin, and that apparently did the trick.  Please share this information for former Ezoic users.

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Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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