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Dashboard isn't up to date

Completed
Janineintheworld

My dashboard hasn't been reporting any ad revenue since March 27th. For context, my ads were turned off by Journey tech support on March 17th and then reactivated on March 27th, but since the reactivation I haven't seen any revenue reporting. I don't know how to fix it.

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Comments

2 comments

Date Votes
  • Support
    • Journey Support Team

    Hey Janineintheworld - thanks for reaching out! I've connected with our engineers who will take a closer look. As soon as I know more, I'll be in touch. 

    0
  • Support
    • Journey Support Team

    Janineintheworld - you're all set! If you're still not seeing updated data, try logging out and back in. 

    0

Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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