Skip to main content

Missing Earnings from Two Pages on March 28

Answered
Elisa Roe

Hi Mediavine Team,

I’m reaching out because I noticed that earnings from two of my pages are missing from the report for March 28, 2025. These pages normally generate revenue, but they aren’t showing up in my dashboard for that date.

Could you please take a look and let me know if there’s a delay or an issue affecting tracking or reporting?

Thanks so much for your help!

Best,
Elisa Roe

0

Comments

8 comments

Date Votes
  • Support
    • Journey Support Team

    Hey Elisa Roe - thanks for reaching out. Could you provide the URL for these posts? 

    0
  • Elisa Roe

    https://qvcforums.com/qvc-900-employees-are-losing-their-jobs/
    here is the url, could you please check it? Also, I share my articles in my niche based facebook group. when I look at the analytics, traffic coming from my facebook group has less or no earnings. What can cause this issue?

    0
  • Support
    • Journey Support Team

    Hey Elisa Roe - there was a data delay this weekend that's likely at the cause of the missing earnings you were seeing this weekend. I checked the example you sent, and I'm seeing data for this post from this weekend. 

    Could you take a look on your end and let me know if this looks up to date for you as well? 

    0
  • Elisa Roe
    Edited

    I'm sorry, but there is no data for the post I shared with you on 28th March, so please check that again. There is no data on my end.

    0
  • Elisa Roe

    I noticed a significant discrepancy in the pageviews reported for March 31. My Google Analytics shows 934 pageviews for that day, but the Mediavine dashboard only reflects around 400.

    Could you please look into this and let me know what might be causing the difference? I want to make sure everything is tracking correctly.

    Appreciate your time and support!

    Best,
    Elisa Roe

     

    0
  • Support
    • Journey Support Team

    Hi Elisa Roe - I'm going to have our engineers take a quick look at the example post you sent along. I'll reach out again as soon as we know more.

    Regarding the behavior you're seeing from Google Analytics - the data we receive from Google can take up to 48 hours before it's ‘accurate.’ This is a limitation of the Analytics API, and not something we're choosing to do on our end, however, we have adjustments planned for the future of the dashboard to more accurately reflect this. 

    0
  • Elisa Roe

    Thanks for getting back to me and for having the engineers look into the example post.

    I just wanted to mention that this isn’t a one-off situation—it’s been happening every now and then. I’ve noticed several instances where pages that typically earn well show no earnings at all, and there are often noticeable discrepancies between the pageviews in my Google Analytics and what’s showing in the Mediavine dashboard.

    I’m concerned that something might be affecting tracking or reporting accuracy across multiple days. Could your team please take a closer look to see if there's a broader issue?

    Thanks again for your continued help.

    Best,
    Elisa Roe

     

     

    0
  • Support
    • Journey Support Team

    Elisa Roe - thanks so much for your patience! We've implemented an adjustment that should help with the missing earnings data you were previously seeing. 

     

    Earnings are paid out separately from Grow or Google Analytics, meaning even if either were missing, you would still be accurately paid. 

    0

Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

Please sign in to leave a comment.

Powered by Zendesk