AD Density - Journey Settings - Keeps reverting back to Optimal vs High

ramon negron

March 18, 2025 16:18

Every night, AD Density - Journey Settings - Keeps reverting back to Optimal vs High ..

I keep selecting/saving the setting to HIGH, next day it is back to Optimal ??

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Support

Journey Support Team

March 19, 2025 14:26
Hi ramon negron I checked in with our engineers and everything seems to be running correctly with your ad density. Our records don't show that the setting has been changing, but tomorrow if it has changed back to Optimal, please let us know before changing it back to High so we can take a look.
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Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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