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3 comments

  • Support
    • Journey Support Team

    Hey Matthew Murray - thanks for reaching out! I've made an adjustment which should help. When you have a moment, could I have you try verifying once more? 

    0
  • Abraham

    Support  I created a Grow account using Gmail Id, and added my two websites but laer, I deleted my account for some reason.

    Now, I have recreated my account using the same email and tried to submit my both sites again, but I see this error:
    "This site is already with another Grow Account. Please log in with your Grow account or contact the site owner for access."

    But I was the owner! 
    I recreated my account with the same email, yet I still see this error. 
    I even tried creating an account with a different Gmail ID, but when submitting my site, I got the same message.

    How can I fix this? Please help me

    1. Cookforfoodies.com

    2.  knowledgeneed.com

    0
  • Support
    • Journey Support Team

    Abraham - Could I have you try once more and let us know if you're still having issues? 

    0

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Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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