Why my session line drop down to zero? Earning Chart Problem

March 05, 2025 12:23

Hi, I recently noticed that the yellow session line suddenly dropped down to almost zero, but the earning line is still normal?

Can I ask why this happened? How can I resume my session line to the normal? since I can see my daily session over 100 from GA.

Thanks in advance

Steven

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1 comment

Support

Journey Support Team

March 05, 2025 16:31
Hey Steven Xun - Earnings are tracked separately so any disconnected analytics wouldn't affect your revenue. It looks like you're using Grow Analytics but your Grow Publisher Portal is having a hard time finding your Grow script.
You'll want to make sure you have Grow properly on your site.
You'll also want to make sure there aren't any plugins optimizing Grow's script. This can impact Grow's functions and its ability to see your site. You should exclude Grow from any script optimization or minifcation. This article should help:
- Grow: Conflicts and Compatibilities
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