Sessions and RPM not tallying since switching to GA4 EST

Clare M

March 04, 2025 10:42

Since I switched my GA4 to EST, my sessions and RPMs haven't tallied. I'm wondering if there's an error in how I've linked the accounts? If you're able to double check everything that would be great. For example, 2nd March, Journey is showing about half of the number of sessions compared to GA4.

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Support

Journey Support Team

March 04, 2025 19:26
Hey Clare M! I looked over the GA4 tag on your site, and I confirmed that everything looks to be set up properly based off what we can see on our end.
It looks like the GA data in your Journey dashboard may have been a bit delayed, which can be possible as outlined in the help article. Troubleshooting analytics is a bit out of our scope, but from what we can see your GA4 implementation looks good at the moment!
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Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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