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Missing month under Upcoming Payments

Stephen Little

Hi,

I started displaying ads on September 18th, 2024. However, under Upcoming Payments, the first earnings/payment displayed is for November 2024. So I'm missing at least a full month of payment i.e. October. Is this normal?

Thanks

Steve

 

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Comments

5 comments

Date Votes
  • Support
    • Journey Support Team

    Hey Stephen Little - Right now, Upcoming Payments only shows the next three upcoming payments. Any remaining unpaid funds from previous months aren't lost; they just don't show up in that particular section of the dashboard right now. I've escalated this feedback to our Engineers, so it is definitely on our radar. 

    You can always keep track of how much you earned from a specific month/time period that's not showing in your Upcoming Payments by going to the date picker in the Analytics tab. 

     

     

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  • Stephen Little

    Hi Mary, I read the other threads regarding this outstanding issue. Hopefully, the devs will sort this out soon.

    Thank you.

     

     

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  • Veronika Berastsen

    Hello, My threshold was not met for my december payment… 

    I just recieved my payment for january (in april) 

    but not to december. When will this payment be made? I thought it was going to be together december plus january in april?

     

    Thanks

    Veronika

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  • Support
    • Journey Support Team

    Hey Veronika Berastsen Could you email payments@mediavine.com so we can see what’s going on? 

    In your email, please send over the following:
    - domain/URL
    - email associated with the account
    - amount expected to be paid 

    *please know that we have a $100 payment threshold for most payment methods. If you’re inquiring about a missing payment, confirm it should be over $100.

    Just a heads up - This email is only for payment-related questions. Any other questions should still be directed to the community.

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  • Veronika Berastsen

    Yes i have emailed them yestederat. 

    the amount for december was under 100 thats why i though it would be paid at the same time as januarys payment (in april). 

    But i only got paid for january… 

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