Ads are showing up on desktop but not mobile

February 23, 2025 23:20

Hi, I've had Journey enabled on my site for a little less than a week, and went through the troubleshooting process (followed all the steps).

I can see ads and place holder spaces for ads on my desktop, and other desktop computers, but nothing is showing up on mobile, not place holder ads, not empty ad spaces, nothing at all. I'm not sure what to do to get ads to display on mobile. I've tested it on multiple devices, cleared my caches etc, and I'm still feeling stumped that the ads are clearly working well enough to show up on desktops, but somehow not display on mobile.

The site: slyspoon.com

Any ideas, direction, or possible helps for whatever this issue is? Thank you!

Comments

1 comment

Support

Journey Support Team

February 24, 2025 18:13
Hey Brittney Jenson - thanks for reaching out! It looks like you're running AMP as the mobile version of your site, which is incompatible with Journey Ads. Rolling back AMP on your site should allow Journey ads to serve.
Removing AMP from your site is a different process depending on how this was set up, so we don't have a catchall solution to accomplishing this, however, your host should be able to assist with this process.
Since we have an existing thread on this topic, I'm going to close this thread, however, feel free to follow up in the existing thread if you have any other questions.
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Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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