Skip to main content

GA4 issue

Jon Dawson

Hi all i had to change my timezone in GA4 ( had a message from journey to do so 

I chnaged it and followed the steps which was fine 

However last few days my earnings have been correct but my impression are about 90-95% lower than they should be 

 

Any ideas   

1

Comments

8 comments

Date Votes
  • Jon Dawson

    Any help

    0
  • Support
    • Journey Support Team

    Hey Jon Dawson - Impressions are tracked separately outside of any Grow or Google Analytics data. That is all tracked independently. Did you mean your sessions? 

    0
  • Jon Dawson

    Support yeah sorry j ment sessions, i followed instructions etc but still not showing correct sessions 

    0
  • Support
    • Journey Support Team

    Hey Jon Dawson - Thank you for clarifying! Are you seeing different numbers if you log into your Google Analytics account than you are in the dashboard? 

    0
  • Jon Dawson

    Support yeah the one on journey board is lower than what GA4 has 

    0
  • Jon Dawson

    Support it does get close to the numbers but there is about 10-30 difference  

    0
  • Support
    • Journey Support Team

    Hey Jon Dawson - There can be small differences between what you see in your dashboard vs in GA4. This can happen for a number of different reasons - reporting delays, how your script is implemented, if certain filters are set up within GA4, etc. 

    Rest assured, this does not in any way affect your earnings. You are paid through impressions, which are tracked independently and a 10-30 session difference won't really do much to sway your RPMs. 

    0
  • Sue Reeves

    I'm having a similar issue! I changed the timezone and, as recommended, I now have 2 GA4 properties in GA and both properties have been installed on website. For a couple of days the stats in GA suggested a dip to almost 0 sessions for the original property but near normal for the new timezone property for the same two days. The Publisher Portal reflected the dip ie does not appear to have taken account of the sessions recorded in the new property. 
    So my question for Support is: the total number of sessions per month for me is very important - when you have two properties set up in GA, how do I know which one is accurate??

    0

Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

Please sign in to leave a comment.

Powered by Zendesk