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Cancel Ads

Krisztina Pardi

Hi,

I would like to cancel the Journey ads on my website. Can you please let me know the process? 

If I stop the ads and my last month's earning does not reach the threshold for payout, will I still be paid my last month's earnings?

Thank you

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Comments

1 comment

Date Votes
  • Support
    • Journey Support Team

    Hi Krisztina Pardi If you are looking to terminate your account with Journey, please email your 30-day notice help@journeymv.com. Be sure to include the URL to your site in your email. 

     

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Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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