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Ga4 Connection Error

Completed
Sandy vilce

I’ve had journey ads on my website for over a month. This week I received an error notification on my dashboard saying “Your connected GA4 property does not contain any data. Finish configuring Google Analytics or select another property to connect.” 

After clicking the notification, it says “ GA4 Property timezone must be US Eastern Time for accurate analytics.“ I’ve checked Google analytics multiple times and my time zone is set to eastern. 

Why am I receiving this error notification?

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Comments

2 comments

Date Votes
  • Support
    • Journey Support Team
    Edited

    Hi Sandy vilce - Thanks for reaching out! The error you're seeing means that the Google Analytics property that's connected to your Journey dashboard doesn't have any data. We have a guide on troubleshooting this here, but here's the summary: 

    1. The Google Analytics tag associated with the property you've connected is not on your site.

    2. The incorrect Google Analytics property was selected when connecting Google Analytics. This either means that you have multiple Google Analytics properties tied to the Google account used to sign in to your Journey Dashboard, or you logged into a Google Account not associated with the Google Analytics property that's currently connecting data on your site. 

    I recommend logging into the same Google Analytics account as the one you logged into on your Journey Dashboard and double-checking that the property you've connected has been set up. Google has a guide covering these steps here. We also have a guide on double-checking the timezone set for the connected Google Analytics property here. 

     

    1
  • Sandy vilce

    Thank you so much Ryan! I was able to fix the error.

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Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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