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Updated ads.txt but not refreshing

Adultsplaysports

I've added my ads.txt as I always do, but when I hit refresh, it doesn't show updated. I add it via my backend File Manager in an ads.txt folder. Why wouldn't it refresh? Nothing in my process has changed.

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Comments

2 comments

Date Votes
  • Adultsplaysports

    Now I'm having this same issue again.

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  • Support
    • Journey Support Team

    Hey Adultsplaysports, when I visit your ads.txt page I don't see the updated version unless I bypass all caching by appending the URL with the ?test=123 query string. Once you clear all of your caching plugins and have your host flush any server, site, or CDN caches your ads.txt domain should reflect the up to date file. These steps are further outlined in our ads.txt troubleshooting document, and if you have further questions you can ask in this open thread.

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Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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