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Sessions not counted correctly

Completed
Shama Shafiq
Edited

Hi, I connected my GA4 with journey yesterday. However, there is huge difference between sessions on journey it's showing 500 sessions for 19 February while on GA4 it showing 1000+. Can you check what's the issue? 

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Comments

6 comments

Date Votes
  • Official comment
    Support
    • Journey Support Team
    Edited

    Hi Shama Shafiq ! For your analytics, I would make sure the GA4 account connected to the dashboard is implemented with the standard method of having the GA4 tag in the <head> area of the site without any additional optimizations. Otherwise, this could lead to issues with tracking your sessions. 

    I would also make sure the GA4 account connected to the dashboard matches the GA4 account that's pulling in all of your sessions data and that this account is in New York Eastern time.  

    It's good to note as well that GA4 data isn't finalized for the two previous days until two days later at 10am EST due to how GA4 gathers data, so this can also lead to discrepancies. You can read more about that here.

    Also, this doesn't impact your revenue. You're paid through impressions - not sessions. Your earnings and impressions are tracked separately by the ad server, and they're not based on analytics. This means that your earnings will still be accurate and unaffected by any analytic issues that may occur.

  • Shama Shafiq

    Hi Rachel,

    Thank you for the reply. But it was showing the yesterday RPM was $11 or something now it's showing sessions correctly however it says the RPM was $6? 

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  • Nel S.
    Edited

    Support Just to piggyback on this, I'm experiencing the same issue. My Journey sessions were matching GA pretty closely until Feb 19, but after being prompted on the Journey dashboard to connect GA4 and set my GA timezone to ET, which I did, my Journey sessions have dropped to about half of what I’m seeing in GA. I haven’t changed anything else since.

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  • Support
    • Journey Support Team

    Shama Shafiq If the sessions updated, then RPM would also change since RPM is Revenue / Traffic * 1000 = RPM, but this isn't revenue impacting. You can read more about RPM and how it's calculated here.

    Nel S. It's possible there's a delay with pulling in the data, so I recommend logging out of your dashboard, clearing your browser cache/history, and logging back in to check tomorrow to see if sessions from the 19th are more accurate.

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  • Shama Shafiq
    Edited

    Hi, I understand that but when the sessions update shouldn't the earnings update as well? I waited but they remained the same.

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  • Support
    • Journey Support Team

    Hi Shama Shafiq - as Rachel stated, revenue is calculated independently of sessions collected by Google Analytics or Grow Analytics. This means that even if either was missing from your site, revenue would still be accurate. 

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Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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