New to Journey... seeing no earnings or previous day option

Answered

February 20, 2025 15:16

Hello, all.

Excited to just have joined Journey. However I can't seem to see any earnings and I am not given the option on the grow analytics page to see previous day. Also it seems from the graph that on the 19th of Feb. despite many visits I had -0- earnings which was never the case before with my previous ads service. Can someone explain?

Thanks in advance

Comments

2 comments

Support

Journey Support Team

February 20, 2025 16:12
Hey Maria Paravantes - I checked your Journey Dashboard, and I'm seeing earnings data populate for the days you were running Journey ads. This data does not update for the previous date until 10AM CST, so if you check before this, you might not see earnings from yesterday.
Yesterday's data can be viewed by selecting this date from the date picker after it populates.
Thanks!
0
Maria Paravantes

February 21, 2025 10:29
Hi, Ryan.
Yes, I now see it.
Many thanks!
Maria
0

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Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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