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How To Leave Journey

Jwhite

Unfortunately, Journey doesn't seem to be working out for us. Our earnings after 53 days is only 5% of our previous advertising platform. 

My question: Where do I find the code that implemented Journey on our website so I can delete it and proceed to switch advertisers.

Sorry to go, but the bottom line is about earnings.

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  • Support
    • Journey Support Team

    If you are looking to terminate your account with Journey, please email your 30-day notice help@journeymv.com. Be sure to include the URL to your site in your email. 

     

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Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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