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Automailer Sending Too Infrequently – Any Ideas?

Linda Robison

Hey everyone,

My automailer is supposed to go out weekly, but for some reason, it’s only sending once every 10-15 days (or even longer). I’ve checked my settings, and everything seems correct, but the send schedule is definitely off.

Has anyone else experienced this? Any ideas on what might be causing the delay?

Thanks in advance!

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Comments

4 comments

Date Votes
  • Official comment
    Support
    • Journey Support Team
    Edited

    Hey Linda Robison - I can jump in here! The Grow Engineering Team recently pushed a bug fix live that resolves an issue with Automailer sending. The bug prevented some Automailer emails from being sent regularly. 

    This bug fix adjusts the sending date to ensure weekly deliverability, but as it adjusts the send date, this week's sends can be a little off. It should be fully resolved next week when the fix has completed its send date adjustments.

    If you run into any Grow-specific bugs you can always post in the Grow Community here! Just be sure to include your URL when you post. 

     

  • Linda Robison

    Great news! Thanks Mary! ☺️😉

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  • Linda Robison

    HI Grow Support,

    Any idea why my auto-mailer is not going out. I usually goes out Wed nights but nothing so far. 

    Thanks,
    Linda Robison

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  • Support
    • Journey Support Team

    Hey Linda Robison - You may need to reach out to our Grow team in the Grow Community here! 

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