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£0 earnings for days and traffic drop

Comments

7 comments

  • John
    • Journey Support Team

    Hi Silvia Gentile Polese! Traffic drops like you're describing are not anything that we typically associate with adding the Journey script and placing ads on the site. There certainly could've been a temporary drop or even something with your analytics tag (if you were checking sessions via GA4 analytics), but you would want to monitor the site with ads displaying for a period of time to get an idea of how everything is working. 

    If you add the Journey and Grow scripts back to the site along with the ads.txt, you can keep an eye on things with live ads for a period to see how everything is working. Thanks!!

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  • Silvia Gentile Polese

    Hi John thanks for your help! I brought the script back on. How long do you think I should keep it for to see what happens? and how long is the rump-up period in terms of earnings? Was it normal to have it on $0 for days or the script was wrong? 

    Thanks again, 

    Silvia 

     

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  • Support
    • Journey Support Team

    Silvia Gentile Polese - We don't have a ‘one size fits all’ approach to this type of troubleshooting, but it can take 3-4 weeks for a site to ‘ramp up’ regarding it's earnings. 

    Without knowing how the Grow and Journey scripts were set up on your site, we can't provide an accurate picture as to why you were seeing no earnings over that time. That said, I checked this morning and we're beginning to see earnings populate for your site.  

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  • Silvia Gentile Polese

    Hi Support

    Could you please let me know why the page views are a lot lower on Journey than on GA? 

    On GA I have 7,670, on Journey I have 2,825. 

    Here below the screenshots :) 

    Thanks a lot in advance!

    Silvia

     

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  • Support
    • Journey Support Team

    Hey Sylvia Hofer - we have a help doc on this question here

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  • Silvia Gentile Polese

    Hi Support :) you tagged the wrong Silvia haha

    Thank you for your help. From the article, it looks like the discrepancy should be around 5 or 10%, while what I'm experiencing is 63%. 

    Does this mean that publishers think my site is only 37% monetisable? 

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  • Support
    • Journey Support Team

    Silvia Gentile Polese You're paid through impressions - not sessions. Your earnings and impressions are tracked separately by the ad server, and they're not based on analytics. This means that your earnings will still be accurate and unaffected by sessions. 

    It looks like you connected a GA4 account though, so the dashboard is using that instead of Grow analytics and the sessions should be about accurate. If you're seeing very different numbers from the same GA4 account that's connected to your Grow dashboard, here's an article that can help you troubleshoot your GA4 connection. I would make sure your GA4 script isn't being optimized/is installed with the standard implementation in the <head> area of your site as well. If you have multiple GA4 properties, I'd also doublecheck that the property connected to the Grow dashboard is pulling in data in your GA4 dashboard and that you're looking at the same GA4 property in Google Analytics that's connected to your Grow dashboard.

    Thanks!

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Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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