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This is confusing. Is Journey enabled or not?

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  • Support
    • Journey Support Team

    Hey Clet LE BOURDON ! I checked over your site this morning and I’m seeing your Journey script and ads.txt without issue, so your Journey set up should be enabled and good to go. If the ad script still isn’t showing as enabled on your end, you’ll want to go through the steps in this thread.

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Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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