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Delay in payment

Stephanie Marie Ornella Ferry

Hello.

I was supposed to receive my first payment through Paypal on the 5th of February 2025 but it's the 7th now and I haven't received anything yet despite my dashboard showing that payment has been submitted.

Can you please help?

Thank you.

Stephanie

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Comments

6 comments

Date Votes
  • Support
    • Journey Support Team

    Hey Stephanie Marie Ornella Ferry - I just took a look at your dashboard and I'm seeing that your payment had processed and the status is now showing paid. 

    Processing times also rely heavily on individual banking institutions so it may take additional time for the payment to reflect to your account. 
     

    0
  • Stephanie Marie Ornella Ferry

    Hi Mary. Thanks for getting back to me. I received the payment yesterday. Thanks.

    0
  • Abdullah Yaseen

    Hello
    The show date here is on 5th February but the date is 11th but still we have not received the payment.

    Can you please help?

    Thank you.

    0
  • Support
    • Journey Support Team

    Hey Abdullah Yaseen Could you email payments@journeymv.com so we can see what’s going on? 

    In your email, please send over the following:
    - domain/URL
    - email associated with the account
    - amount expected to be paid 

    *please know that we have a $100 payment threshold for most payment methods. If you’re inquiring about a missing payment, confirm it should be over $100.

    Just a heads up - This email is only for payment-related questions. Any other questions should still be directed to the community.

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  • Abdullah Yaseen

    Hey

    I wanted to ask you that I want to transfer one of my websites to another gmail, will the earnings I have made so far remain the same?

    0
  • Support
    • Journey Support Team

    Hey Abdullah Yaseen - As long as you're just switching between your own gmail accounts, the earnings would remain the same. 

    0

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