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38 comments

Date Votes
  • Support
    • Journey Support Team

    Hey Sultan Daba - Your payment is showing as paid. :) 

    0
  • Abbey Verigin

    Hi Mary could you explain the payment process so I know what to expect going forward? I thought payments were made on the 5th and just received today. How long after seeing the submitted status should I expect payments through PayPal. Thanks!

    0
  • Support
    • Journey Support Team

    Hey Muhammad Zeeshan Can you send an email over to payments@journeymv.com? Be sure to include the amount expected to be paid as well as your site URL. 

    0
  • Support
    • Journey Support Team

    Hey Abbey Verigin - This is a great question! I actually was just thinking I should make a help article about this so you've convinced me. 

    When a payment shows as submitted it means we have submitted the payment to Tiplati for processing. Once it switches to Processing it means Tipalti is currently working on moving things to the specified account. Paid means just that - the funds have been transferred to the account. 

    Processing time varies from one institution to another and even after the status has switched to Paid there may be an additional wait period before the payments are reflected in the account. (I usually say 24 hours just to be safe!) 

    We did just update this help article to show when you can expect to see your payments submitted/processed so I'd recommend checking it out! 

    0
  • Ismail Jan

    But in my dashboard its showing submitted from past 3 days

    0
  • Jamy

    Hi Mary, 

    Can you check my account my payment is submitted but its still not paid last month i am paid on 5th jan now its 8th feb but i am still not paid kindly help me out will be very thankful to you 

     

    0
  • Support
    • Journey Support Team

    Hey @... & Ismail Jan  - If you are still seeing your payments as submitted and not paid please email payments@journeymv.com. Be sure to include your site URL in the email. 

    -1
  • Jamy

    I have sent the email too with url 

    0

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