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3 comments

Date Votes
  • Support
    • Journey Support Team

    Hi YASSINE FAOUZI - We normally require a 30-day notice to discontinue ads. Can you tell me why you need to temporarily disable ads? 

    -1
  • YASSINE FAOUZI

    Hi I need to stop Journey ads now so I can install other company ads I have cleared all codes and ads are still showing please stop that

     

    0
  • Support
    • Journey Support Team

    If you are looking to terminate your account with Journey, please email your 30-day notice help@journeymv.com. Be sure to include the URL to your site in your email. 

     

    0

Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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