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3 comments

Date Votes
  • Support
    • Journey Support Team

    Hey Sarang - It looks like your site has been accepted! You can start setup in your Grow Publisher Portal. 

     

    0
  • Sarang

    Thanks a lot! I was going through the documentation, and cannot see a mention of a CMP solution for cookie banner for Ads. Does Journey provide a CMP solution for GDPR?

    Also, I visited a site (not mine) running Journey ads, and it was not serving Ads in certain areas. I tried multiple locations like USA, France, it worked good. But some locations like India, it did not server ads. It only showed the default banner for Grow.

    Could it be that the ads may be blocked in these areas or Journey does not serve ads in these areas?
     

    0
  • Support
    • Journey Support Team

    Hi Sarang - The Journey Consent Management Platform (CMP) covers your site 100% for the display advertising portion of GDPR. If you need to collect consent beyond display advertising, then you might need another consent pop-up, but we're unable to advise on this since it's a legal area that's out of our scope.

    When visiting other sites - location plays a big part in fill rate like what ads you see and how often. India (for example) doesn’t have a high demand from our advertisers currently so it’s not uncommon that ads may be sparse in that area. It doesn't mean ads aren't serving in this area, it's just that demand is a bit lower. 

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Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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