Question About Switching from Journey

January 13, 2025 16:20

Hi everyone,

I hope you're all doing well! I have a question about transitioning from Journey to another ad network.

If I decide to switch, do I need to give notice to the Journey team before removing their ad code? Additionally, is it enough to simply remove the Grow plugin or is there anything else I should be aware of?

I want to ensure I handle the process correctly and respectfully. Any advice or insights would be greatly appreciated!

Thank you so much in advance!

Comments

1 comment

Support

Journey Support Team

January 14, 2025 19:56
Hey AYE SU HAN If you are looking to terminate your account with Journey, please email your 30-day notice help@journeymv.com. Be sure to include the URL to your site in your email.
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Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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