Should I change my website URL from "www" to "non-www"?

Completed

Jack

January 08, 2025 08:44

It seems I used the non-www version of my site (e.g., aaa.com) when applying for Journey. However, my site typically uses the www version (www.aaa.com).

After getting approved by Journey, when I clicked "Enable Ads Script," it didn’t work. But when I switched the URL to the non-www version (aaa.com), it worked.

Now my question is: Can I switch back to the www version (www.aaa.com)? Will the ads display normally if I do so?

Comments

3 comments

Support

Journey Support Team

January 08, 2025 13:48 Edited
Hi Jack ! By default, you can only add your domain without the www in the Grow dashboard. This shouldn't have an impact on ads, but ideally your site would redirect from the non-www version to the www version if that's the version you always want to load to ensure your analytics are clean as possible. Your host should be able to assist with this.
Thanks!
0
John Trice

March 18, 2026 14:57
I'm having a similar issue. I have a 301 redirect from the non-www to the www version. The crawler can see the ad script, but not the ads.txt. Not sure what to do as i've tried all the troubleshooting tips.
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Support

Journey Support Team

March 19, 2026 20:48
Hi John Trice, there may be some firewall or filter that's blocking our access to your ads.txt file. You'll want to confirm that this file is completely open with nothing blocking access to it.
0

Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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