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Website not making money as expected

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  • Official comment
    Support
    • Journey Support Team

    Hi David nelson vaughn ! It looks like content ads aren't running on the site, which is why you're seeing lower earnings. This is because content ads typically don't work well with any page builder, including Elementor. You can read more about why the ad script doesn't play well with page builders in depth in this help article

    To illustrate further though, right now, the HTML of your site is a mix of WP Bakery and Elementor (see screenshot below). 

    The structure of the HTML also varies from post to post, which makes targeting ads really difficult since every post is different. 

    In general, Journey is not compatible with page builders since there are rarely consistent HTML selectors for the ad script to target, the content tends to be nested within <divs> instead of neatly below one HTML element, and the script can't target multiple different templates. Using the WordPress block editor is always our suggestion to avoid this issue. 

    Currently Journey doesn't offer any manual or custom ad placement, so our recommendation would be to either use the WordPress block editor or to add a consistent class to the content section of your posts (like .journey-ad-content-target) and make sure all of the content isn't nested into sections, but instead is all within one container in the HTML (you can refer to this open thread for more details). With the second option it'd then be possible we could get ads up and running, but it's never a guarantee if you're still using a page builder.

    Thank you!

Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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