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Payment amount discrepancy

Karen Gibson

Why is the amount submitted for January 5th (which is going to be a late payment btw) less than the amount shown being owed in the payments overview dashboard? It's $11 less. Previous months' payments have matched.

1

Comments

10 comments

Date Votes
  • Support
    • Journey Support Team

    Hey Karen Gibson Could you email payments@mediavine.com so we can see what’s going on? 

    In your email, please send over the following:
    - domain/URL
    - email associated with the account
    - amount expected to be paid 

    Just a heads up - This email is only for payment-related questions. Any other questions should still be directed to the community.

    0
  • Jennifer Osborn

    It’s January 6 at 7 pm. Still haven’t been paid. 

    0
  • Support
    • Journey Support Team

    Hey Jennifer Osborn - I took a look and I see your payment status has changed to Paid. You should see this payment reflected in your bank account shortly if it hasn't been posted already. It can take some additional time depending on the institution.
     

    0
  • Karen Gibson

    Well I still haven't been and all of my statuses - as I mentioned in my email, both Journey and Mediavine - still say Submitted. It's 4pm ET on the 7th.

    0
  • Jennifer Osborn

    I've since emailed again because there's a $71 dollar difference between the amount I was paid and the amount that showed in my dashboard the last time I was able to access it before switching to Raptive.  The amount I was paid is $859.12.

     

    0
  • Mudasir khan

    I have the same issue, the anount paid is less than what i was expecting 

    0
  • Deepak Yadav

    I also have the same issue of revenue discrepancy, I sent a mail but no response it's been 4 days.

    0
  • Support
    • Journey Support Team

    Hey everyone! I have an update here on next steps. For those who have emailed in already - I'm going through and grabbing your emails so you should hear from me today. 

    Deepak Yadav - I've got your email so you'll hear from me shortly. 

    0
  • Dawn Yucuis

    I also have a discrepancy between what I made and what I was paid. Will you please look into this for me as well? Thank you

    0
  • Support
    • Journey Support Team

    Hey Dawn Yucuis - We made an update here as to where that discrepancy came from. It will be included in your February payment. 

    0

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