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Needed Help for My Journey Account Due to Hacked Google Account

Iqbal Hossain
Edited

Hello,

My Grow account was created with a Gmail/Google account that has been hacked. The hacker changed everything in the Google account, including the number and email. I can't recover it in any way. Since I no longer have access to the Gmail account, I couldn't even send messages in the community using that Grow account.

However, I am still logged into my previous Grow dashboard. I’m not sure if I can log in again if I get logged out. I emailed Mediavine support with a request to change the email on my Grow account to a different email, explaining the situation. They told me there is no way to change the email. 

They suggested creating a new Grow account and transferring user access from the old account to new account. I have attached the screenshot of that email. Following their advice, I have created a new Grow account and sent user access ownership from the old account to the new one. However, it seems a verification message is being sent to the old email, which I can't verify since I don't have access to that Gmail.

I am posting this with my new Grow account and want to transfer everything here. I can provide any information needed. There is one website added and another pending. Please help me transfer my old account, including my websites, to my new account.

Thanks.

Sincerely,
Iqbal Hossain

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Comments

3 comments

Date Votes
  • Support
    • Journey Support Team

    Hi Iqbal Hossain ! Could you let us know the name of your site?

    Thanks!

    0
  • Iqbal Hossain

    Hi, I got back that Gmail ID, which is linked to my main Grow account, and it is active with earnings. I made this new account to move the site here, but later I recovered my Gmail ID. So, I don't need this new account anymore. Please can you help me to close this new Grow account?? Can I share my main account information here? These comments are private?

    Thanks.

    0
  • Support
    • Journey Support Team

    Hey Iqbal Hossain - Can you email us at help@journeymv.com and let them know what's going on? 

    Please note help@journeymv.com is for administrative changes and any questions about RPM or performance should still be directed to the community.

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Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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