Question about cancellation

December 23, 2024 18:28

Hello,

If a publisher wishes to give a 30-day cancellation notice for Journey ads, should it be submitted here? Or somewhere else?

Thank you!

Comments

2 comments

John

Journey Support Team

December 23, 2024 21:26
Hi Eliza Cross. The notice should be submitted to help@journeymv.com. We have more on the process in this thread. Thanks!!
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Eliza Cross

December 23, 2024 23:14
Thank you! I appreciate the information.
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Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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