Skip to main content

Need ads.txt help asap!

Completed
Lindsey Charon

I see ads on my site, but my grow dashboard shows “Your ads.txt is missing or out-of-date. This will affect your earnings if not corrected. If using Grow for WP, troubleshoot here. If not, follow the manual instructions below and then refresh this alert.”

When I click troubleshoot here, it takes me to a 404 page on my website (even though I have it connected and I'm logged in through WordPress.

I've added the ads.txt at least 4 different times to the root domain, my host has done it, and I've cleared the cache. I've also tried turning off my cookie compliance plugin. My host can't figure out anything else to do to make it work.

I'm at my wits end trying to figure out how to fix the issue! Could I get some help to trouble shoot this? Thank you so much!!

Lindsey

motherhoodmanaged.com
 

0

Comments

1 comment

Date Votes
  • Support
    • Journey Support Team

    Hi Lindsey Charon ! When you visit your ads.txt file at https://www.motherhoodmanaged.com/ads.txt, you'll notice it's a 404 page. This means the ads.txt file isn't being added in the correct location in your root domain.

    If you're unable to upload the file to the root domain, I'd recommend having your host set up a redirect to our servers instead. This way you also won't have to manually update the ads.txt file any time there's an update. You can read instructions on where to get the ads.txt file URL to redirect to and instructions here. 

    Thanks!

    1

Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

Please sign in to leave a comment.

Powered by Zendesk