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Same payment info with duplicated Tipalti profile

Lan Do

Hi team,

I have multiple sites with Journey Mediavine. By mistake, I created 2 payment profiles (Tipalti ID) with the same payment info. 

- One is set for 2 sites.

- One is set for the remaining sites.

As a result, transaction fee x2 is deducted. 

Please can I set payment profile of 2 sites to be the same with the remaining?

 

Thanks
Lan

0

Comments

2 comments

Date Votes
  • Support
    • Journey Support Team

    Hey Lan Do - You can use the same payment profile for both of your sites. 

    Could you email payments@mediavine.com so we can assist? 

    In your email, please send over the following:
    - domain/URL
    - email associated with the account

    Just a heads up - This email is only for payment-related questions. Any other questions should still be directed to the community.

    0
  • Lan Do

    Thank you!!!

    0

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