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3 comments

  • Support
    • Journey Support Team

    Hey Muhammad Ahmed You should be able to change your Payment Profile by clicking the purple View Payments button from the Analytics tab in your Grow Publisher Portal. 

     

     

     

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  • Muhammad Ahmed

    Support Hi may i just checked yes i can click on that option to, but using that option i can only change my payment details but not my payment profile as a whole, basically i was using 1 payment profile for 2 of my sites but one of the site got sold and i have informed this to help@journeymv.com , the payment profile is connnected both that site and this site as well, if i chane details here it will also change details there, so i want to create a new payment profile for this site from scratch.

     

     

    Thanks,

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  • Support
    • Journey Support Team

    Hey Muhammad Ahmed - Could you email payments@mediavine.com so we can see what’s going on? 

    Just a heads up - This email is only for payment-related questions. Any other questions should still be directed to the community.

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Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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