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Position: fixed ads being partially hidden after scrolling

Completed

Comments

5 comments

  • Official comment
    Support
    • Journey Support Team

    Hi Stephanie ! For this, we need to have the script re-crawl your site to account for the sticky header. I just did that, so the ads should have the correct offset now and not be hidden! We also don't recommend trying to override/change any of the ad CSS because it can lead to display and/or format issues.

    Thank you!

  • Stephanie

    Thanks Support! That makes sense. The other issues were being caused by my site's “container” class unintentionally targeting your ads, which also use the container class. I renamed my containers throughout my site to use a more specific class name so it wouldn't conflict, but then that's when this issue with the sticky header appeared. Everything looks good now. Thanks for your help! 

    0
  • Rachid

    Hi, I have the same issue. I recently added a sticky header, but she hid a part of my sticky sidebar ad on desktop devices. Can you help me, please?

    Thank you.

    0
  • Support
    • Journey Support Team

    Rachid you're all set! 

    0
  • Rachid

    Support Yes, everything is in its place now. Thank you very much.

    0

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Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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