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Switching Domain Name While Running Journey Ads

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  • Support
    • Journey Support Team

    If you're looking to change your domain or “rebrand” as we call it - you would need to email your domain change to help@journeymv.com

    You'll want to be sure to include your old URL and your new URL when you do officially make the switch. 

    Although, typically, I'd caution against rebrands. Advertisers base their spending on your readers and your traffic, but the building block they start with is the history of your domain. When you redirect to a new domain, to advertisers it looks like a brand new site. It can take time (how much varies from site to site) for spending to return to normal. 

    Advertisers care about domain age because they care about the quality of your audience and readership. 

    That's not to say, I've never seen a rebrand work out for the better I just wanted to provide some more context! If you do decide to make the switch in your domain - just shoot us an email at help@journeymv.com and let us know! 

    Please note help@journeymv.com is for administrative changes and any questions about RPM or performance should still be directed to the community.

     

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Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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