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Conflicting ad code

Alyssa Generini Nunez del Prado

Hello! I'm trying to add the Journey script into my website, but every time I try (manually or with the Wordpress plugin) I get the error:

“We found conflicting ad code running on your site. Launching ads with Journey requires you to remove code from any previous programmatic ad partners. If you are bound by an agreement with another ad provider, stop here. See this Help article for more information on exclusivity requirements.”

I was using AdSense before being approved to Journey, but I already removed all the code I could find (even searched on my DB to see if some post had some code I didn't see). I don't have Site Kit installed, and I already deactivated any plugin that could be the problem, like AdInserter.

I don't know what to do anymore, I've looked at the source code for my website (https://alyssaprado.com) and can't find any scripts from AdSense or any other ad platforms (I've used The Moneytizer and Ezoic a couple years back).

Any idea of what may be the problem? Thanks!

 

 

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Comments

6 comments

Date Votes
  • Support
    • Journey Support Team

    Hey Alyssa Generini Nunez del Prado  - I took a look at your site and more than likely it's flagging the ‘adsbygoogle’ there. 

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  • Madison Stouder

    I am having the exact problem! 

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  • Support
    • Journey Support Team

    Hey Madison Stouder - Looks like you have some leftover AdSense code in Site Kit

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  • Madison Stouder

    Thanks, did you find that in the header or footer? Or have any suggestions how to remove it 

    0
  • Support
    • Journey Support Team

    Hi Madison Stouder ! It looks like you were able to remove it, but we also have an article here on different ways to remove old ad code. Hosts are usually able to help with this as well. Thanks!

    0
  • Muhammad Rouf

    I have the same issue even I removed the google adsece code from my website. https://stillbloomingme.com/

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Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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